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Training and Support

 
 

NEW SUPPORT SERVICES NOW AVAILABLE TO ALL TEXAS A&M FACULTY, TEACHING STAFF, AND STUDENTS!
We have enhanced our support offerings to allow for 24/7/365 Canvas Support via phone, email, and chat. You may access support directly in Canvas using the Help button.
Help feature in Canvas

New iconDedicated student support for the first time since we launched Canvas at TAMU

New iconExtended hours of support that will now be 24/7/365

New iconExpanded support channels to include phone, email, and chat
Download and Print Support Channel Information    Print icon
  
 

LIVE CHAT SUPPORT

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Available 24/7/365!

Use the Chat feature for faster
response times to your questions






 
 

PHONE SUPPORT

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Available 24/7/365!
 

Faculty and Teaching Staff*
(877) 875-9232

Students
(877) 354-4821



 

CALL
 

EMAIL SUPPORT

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Email Canvas Support at support@instructure.com
using your official TAMU email
for all digital learning
environment questions



 
 

APPOINTMENT

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Schedule an appointment to receive customized one on one assistance with your digitial learning environment needs  




 
*Teaching staff is defined as a user enrolled in a Course Associate role, or assisting an Instructor of Record enrolled as a Teacher in a Canvas course.

Support Contacts

 
Facu lty teaching

Faculty and Teaching Staff


From within Canvas:

1. From the global navigation, click Help (?)
2. Select the support option needed

Chat: Canvas Support Chat available 24/7/365


Phone: (877) 875-9232 available 24/7/365

Email: Select Report a Problem from within Canvas
Use your official TAMU email: support@instructure.com available 24/7/365

Visit: Office for Academic Innovation scheduled Office Hours sessions
 

We encourage you to watch the video for more details on enhanced support available to faculty and teaching staff at Texas A&M University


WATCH HERE
Student browsing computer

Students


From within Canvas:

​1. From the global navigation, click Help (?)
2. Select the support option needed
 

Chat: Canvas Support Chat available 24/7/365

Phone: (877) 354-4821 available 24/7/365
 
Email: Select Report a Problem from within Canvas
Use your official TAMU email: support@instructure.com available 24/7/365
 

Technical Support: Help Desk Central
 

We encourage you to share the video with your students on how they may now access dedicated support from within Canvas


WATCH HERE
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VIRTUAL SUPPORT
Visit us during our scheduled Zoom Office Hours for a 15-minute dedicated session with an LMS expert for your questions at the intersection of pedagogy and technology. One-on-one Appointments are available throughout the month for all your digital learning environment needs.
  
  
   
 
 

FEBRUARY 2023 TRAINING AND SUPPORT SCHEDULE
 

Monday

Tuesday

Wednesday

Thursday

Friday

30

31

Virtual Office Hours
10:00 am - 12:00 pm

 

1

What's New in Canvas?
10:00 am - 10:30 am

2

Virtual Office Hours 
2:00 pm - 4:00 pm


 

3

 
 

6

Virtual Office Hours
2:00 pm - 4:00 pm

7

 

8

Virtual Office Hours
10:00 am - 12:00 pm


 

9

 

10

Virtual Office Hours
2:00 pm - 4:00 pm

13





 

14

Virtual Office Hours
2:00 pm - 4:00 pm

 

15

 

16

Virtual Office Hours
10:00 am - 12:00 pm

17

 

20

Options for Quizzes
and Proctoring
9:00 am - 9:30 am

Virtual Office Hours
9:30 am - 12:00 pm

21




 

22

Virtual Office Hours
2:00 pm - 4:00 pm

23


 

24

Virtual Office Hours
10:00 am - 12:00 pm

27

28

Virtual Office Hours
9:30 am - 12:00 pm


 

 


 

 

 


 
Appointments are available throughout the month. Schedule your session on the Appointments Scheduling page.

   
 
 

MARCH 2023 TRAINING AND SUPPORT SCHEDULE
 

Monday

Tuesday

Wednesday

Thursday

Friday

27

 

28

Virtual Office Hours
9:30 am - 12:00 pm

 

1

What's New in Canvas?
10:00 am - 10:30 am

2



 

3

 
 

6

Mid-semester grades
due at noon

 

7

 

8



 

9

 

10

 

13

Spring Break


 

14

Spring Break

 

15

Spring Break
 

16

Spring Break
 

17

Spring Break

Faculty & Staff Holiday*

20


 

21




 

22

 

23


 

24

 

27



 

28




 

29


 

30

 

31
 
Appointments are available throughout the month. Schedule your session on the Appointments Scheduling page.
*Canvas Support available via phone, email, and chat 24/7.